FAQ

Once your order is on its way, you will receive a dispatch email from our warehouse. Once our carrier receives your parcel they will contact you with a link to track your order (UK only).

If you haven't received your parcel 10 days after the date you placed your order please contact us here.

If you have placed a multiple order and part of the order isn't available for next day delivery not to worry!

Any available item will be sent Next Day and you'll receive your dispatch email for this.

If an item is unavailable for Next Day Delivery we will email to let you know and send that item through our standard delivery service.

Should an item no longer be available we will not charge you for the item and we will refund your postage.

There is a few instances Next Day delivery may not be available:

1. The item may only be available to be shipped from one of our store locations
2. If your delivery location is outside of the UK or a BFPO address.

Unfortunately we are unable to offer Next Day Delivery to the below postcodes:

AB10 - AB16 AB21 - AB25 AB30 - AB39 AB41 - AB45 AB51 - AB56 AB99 BT1 - BT49 BT51 - BT58 BT60 - BT71 BT74 - BT82 BT92 - BT94 DD6 - DD11 EH35 - EH46 FK18 - FK21 HS1 - HS9 IM1 - IM9 IM99 IV1 - IV28 IV30 - IV32 IV36 IV40 - IV49 IV51 - IV56 IV63 KA27 - KA28 KW1 - KW17 KY9 - KY10 KY14 - KY16 PA20 - PA38 PA41 - PA49 PA60 - PA78 PA80 PH5 - PH26 PH30 - PH44 PH49 - PH50 PO30 - PO41 TD1 - TD8 TD10 - TD14 TR21 - 25 ZE1 - ZE3

Once you are in the checkout stage of our site, you'll be able to see which delivery options are available to you.

Select from thousands of UK Yodel locations for your order to be delivered to.

Delivery to Yodel locations on orders over £80 is FREE excluding sale items. On orders under £80 a delivery charge of £3.99 will be applied.

Your order will be delivered to your chosen location within 6 days. Yodel will email you when your parcel is ready for collection.

You'll be given a list of local Yodel Store points at the checkout stage to choose from.

Once your item is received into your chosen Yodel Collection point, you'll receive a ready to collect email and SMS to let you know.

Your email and SMS will contain your unique collection barcode which will have to be shown when you collect. This can either be printed or shown on a smart phone or tablet.

To collect your item, you will also need one of the following forms of ID:

1. Driving Licence
2. Passport
3. Utility bill
4. Wage slip
5. Bank statement

It's no problem for someone else to collect your item, but they must have your unique collection barcode and your proof of ID.

Any items not collected within 10 days will be returned and a refund will be processed once this is received back to OFFICE. Please allow 3-5 days from the point of return for this to process.

Unfortunately at this time we are unable to delivery any orders to BFPO addresses or PO Box addresses.

UK Next Day and Standard delivery parcels will be delivered by Yodel.

International orders are sent by DPD. On receipt of your products a signature will be required.

Selected products cannot be shipped to some countries outside of the UK.

OFFICE cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.

When your order is on its way, you will receive a dispatch email from our warehouse. Once our carrier receives your parcel, they will contact you with a link to track your order (UK only).

If you have an email with your tracking number, you can review it here here

You can choose to get your shoes delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.

Due to us dispatching items as fast as possible we are unable to change or cancel your order.

Orders shipped to certain locations will have import taxes (including duty, VAT and other Customs charges, where applicable) added to them at the point of entry to the delivery country. This isn't a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.