DELIVERY

Once your order is on its way, you will receive a dispatch email with a link to track your order (UK only). If you have not received your order within the delivery timescale stated, please contact us no later than 10 days after the dispatch date, to allow us to look into this further. You can track your order by logging into your account here

We offer FREE UK delivery on orders over £70. Free delivery is not applicable on shoe laces, shoe care product and launch products.

OFFICE reserves the right to end this offer without any notice.

We've done everything possible to try and reduce the risk of this happening. If you have placed a multiple order and for whatever reason part of the order isn't available, we follow a simple process to keep you informed:

• Any available item will be sent Next Day and you'll receive your dispatch email for this.
• Should an item become unavailable for Next Day, we'll email you to advise of this and have any remaining item that's available sent by standard delivery. You'll be emailed as soon as this is shipped and we'll also refund your postage costs.
• Should the item no longer be available to ship, we'll send you an email to advise what we have been able to send and what we haven't. You won't be charged for any item that we haven't shipped and we'll also refund your postage.

We've tried to make as much stock as possible available for Next Day delivery. The exceptions for this would be:

• We are unable to offer Next Day to any of the following postcodes - AB10 - AB16, AB21 - AB25, AB30 - AB39, AB41 - AB45, AB51 - AB56, AB99, BT1 - BT49, BT51 - BT58, BT60 - BT71, BT74 - BT82, BT92 - BT94, DD6 - DD11, EH35 - EH46, FK18 - FK21, HS1 - HS9, IM1 - IM9, IM99, IV1 - IV28, IV30 - IV32, IV36, IV40 - IV49, IV51 - IV56, IV63, KA27 - KA28, KW1 - KW17, KY9 - KY10, KY14 - KY16, PA20 - PA38, PA41 - PA49, PA60 - PA78, PA80, PH5 - PH26, PH30 - PH44, PH49 - PH50, PO30 - PO41, TD1 - TD8, TD10 - TD14, TR21 - 25, ZE1 - ZE3
• If the item is only available for shipping from a store location.
• If your delivery location is out with the UK or a BFPO address.

Once you are in the checkout stage of our site, you'll be able to see which delivery options are available to you. It's at this point you'll be able to see if your item is available for Next Day delivery.

You can have your item delivered to one of over 6000 Yodel Store convenience stores and pick up early until late at a time that suits you. Delivery is £3.99 or FREE* on all orders over £60 and your item will be ready to collect within 3-5 working days. You'll be given a list of local Yodel Store points at the checkout stage to choose from.

Once your item is received into your chosen Yodel Store location, you'll receive a ready to collect email and SMS to let you know. Your email and SMS will contain your unique collection barcode which will have to be shown when you collect. This can either be printed or shown on a smart phone or tablet.

To collect your item, you will also need one of the following forms of ID:

• Driving Licence
• Passport
• Utility bill
• Wage slip
• Bank statement

It's no problem for someone else to collect your item, but they must have your unique collection barcode and your proof of ID.

Any items not collected within 10 days will be returned and a refund will be processed once this is received back to OFFICE. Please allow 3-5 days from the point of return for this to process.

At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses.

UK Next Day will be delivered by Yodel and UK Standard will be delivered by Yodel. Your items will be out for delivery between 7am and 6pm Monday-Friday (excluding Bank Holidays). If nobody is available at the address specified, the courier will attempt with a neighbour. A card will be left giving you the location of your goods.

International: Your items are sent by DPD. On receipt of your products a signature will be required.

OFFICE cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.

When we dispatch your order, we will send a dispatch confirmation email to let you know your shoes are on their way. If you have not received this email after 2 working days you can contact us on Live Help, Email or Social here and we'll be happy to help resolve this for you.

You can choose to get your shoes delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.

Orders shipped to certain locations will have import taxes (including duty, VAT and other Customs charges, where applicable) added to them at the point of entry to the delivery country. This isn't a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.