RETURNS

Items purchased online can be returned to our Returns Team or to our High Street stores, excluding concessions, within 28 days. All returned items must be unworn and in their original condition. To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return.

If you need to return an item for any reason, it couldn't be easier with Collect+.

You should have received a Collect+ label with your order. Simply complete your returns form, included in your box, wrap up your shoes, say your goodbyes and pop the Collect+ label on the front of the packaging. You can drop your item off at any of the 5,550 local stores offering Collect+ services. The charge for this service is just £2.50 which will be charged to your original method of payment when your return has been processed. To find your nearest Collect+ store, just click here


If you haven’t received a label, we’re really sorry. You will be able to print your very own label by clicking here

Why not check out our dedicated Collect+ page.

Should you be a non UK customer or don’t have Collect+ near you, please use your local postage service. We would always advise using some form of tracked service. You can send your footwear to:

OFFICE RETURNS
1-8 Moorfield Industrial Estate
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BA

Your item must be unworn and returned in its original condition. OFFICE aren't liable for your item while it is in transit back to us. All refunds and exchanges are processed within 1-2 working days of receiving the item back to our Returns Department.

No problem at all. Items purchased online can be taken to any of our stores, excluding concessions, with your relevant invoice. The store will be happy to accept the footwear back should it be unworn and in the original selling condition within 28 days of purchase. Your return will then be processed to your original method of payment. This refund can take between 3 to 10 working days to show back on your original method of payment. You will not be required to show the credit / debit card used online but will require your invoice for your refund to be processed

Once your item has been received back to our Returns Department a refund or exchange will be processed within 1-3 working days. You will be notified by email when your refund or exchange has been processed.

If for any reason you’re unsure about your full price item and looking to return, we’re happy to offer a refund, exchange or gift card on unworn items. All items must be returned in their original condition and with valid proof of purchase. You will have 28 days from the purchase date to return your item to any of our stores, excluding concessions.  Please note we do not offer refunds or exchanges on sale items purchased in store.

If you notify within 7 working days, by email or letter, of receiving your item of your intent to cancel, we will be happy to refund your postage costs. If notification is received after 7 working days, we will only be able to refund the postage should an item be incorrect, faulty or received damaged.

Unfortunately not, all items purchased in store can only be returned to a store