TERMS AND CONDITIONS

By using the OFFICE website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

The following lines are excluded from our Unidays 20% discount offer.

All Ugg products & the following individual products

Supplier Style Colour Style Description Colour Description
TIMBERLAND 11351-45020 14 INCH PREMIUM BOOT WHEAT
TIMBERLAND 11351-50000 14 INCH PREMIUM BOOT BROWN
TIMBERLAND 18115-00000 GLANCY 6 INCH HEEL BOOT BLACK
TIMBERLAND 18115-45020 GLANCY 6 INCH HEEL BOOT WHEAT
TIMBERLAND 13788-45482 NELLIE CHUKKA DOUBLE WATERPROOF BOOT WHEAT NUBUCK
TIMBERLAND 13788-04094 NELLIE CHUKKA DOUBLE WATERPROOF BOOT BLACK MONO EXCLUSIVE
TIMBERLAND 13788-04427 NELLIE CHUKKA DOUBLE WATERPROOF BOOT BLACK WHITE COLLAR EXCLUSIVE
TIMBERLAND 13788-22554 NELLIE CHUKKA DOUBLE WATERPROOF BOOT WIND CHIME NUBUCK EXCLUSIVE
TIMBERLAND 13788-51807 NELLIE CHUKKA DOUBLE WATERPROOF BOOT HAZEL LEATHER EXCLUSIVE
TIMBERLAND 27411-00000 PREMIUM 6 BOOT BLACK
TIMBERLAND 27411-85360 PREMIUM 6 BOOT WHEAT NUBUCK
TIMBERLAND 27411-66411 PREMIUM 6 BOOT FOREST NIGHT EXCLUSIVE
TIMBERLAND 27411-04534 PREMIUM 6 BOOT BLACK LEOPARD EXCLUSIVE
TIMBERLAND 27411-61823 PREMIUM 6 BOOT BURGUNDY FAUX PONY EXCLUSIVE
TIMBERLAND 27411-93052 PREMIUM 6 BOOT NUTMEG SONATINA GOLD EXCLUSIVE
TIMBERLAND 27411-93053 PREMIUM 6 BOOT CEST BONE CHICH SILVER EXCLUSIVE

OFFICE is the trading name of OFFICE Limited, registered in England & Wales.

Our registered office is
Office Holdings LTD
Classic House,
Martha's Buildings,
180 Old Street,
London EC1V 9BP

Our company registration number is 1764341
Our VAT registration number is 340010335

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by email. Returning any item within 14 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, OFFICE will give you a full refund of the amount paid or an exchange as required. We recommend using a recorded delivery service and requesting a proof of postage, the cost of postage can be claimed within reason by sending a receipt (we do not refund courier fees) to our Customer Services Department. The contract in respect of sale of goods between OFFICE and you requires that you return the goods to OFFICE on cancellation. This does not affect your statutory rights. Please have a look at our Returns policy for details of how to return goods to us.

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.

You may choose to return any items purchased online to the address below or to any OFFICE store (excluding concessions). Don't forget to send or bring your invoices along.

OFFICE CUSTOMER SERVICE & RETURNS
Loading Bay 1-8
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BA

Please note: Returns of items bought on Amazon or Ebay can only be processed by our mail order department and cannot be accepted in store.

You can return any item for an exchange or refund within 28 days of purchase if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied by the invoice. We will assume your order is cancelled and we will refund the full amount to you or give you an exchange as required. If you would rather have replacement goods, OFFICE can arrange for delivery to you; this constitutes a separate contract between you and OFFICE.

We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse or shops. This will ensure that you will receive a full refund even if your goods are mislaid in the post.

Please don't forget to complete your returns form and details of the refund or exchange you require. Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the card originally used for payment. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future. We endeavour to process postal return refunds/exchanges as soon as possible, but please allow 10 working days to be credited in your account.

We'll refund the delivery charge on unwanted goods where you notify us, other than by telephone, within 14 days of receipt of your intention to cancel. If notification is received later than 14 days after receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. On returned goods we will refund the amount paid.

Alternatively, if you wish to return or exchange your shoes you can take them, with your invoice, into any OFFICE store (excluding concessions), where we will be happy to accept the goods. Please be aware that your refund will not be processed in store as your information will be forwarded to the relevant department. This process may take up to 8-10 working days.

If items are exchanged in store, please be aware that our store policy will apply. The exchanged items are non refundable and you will have 28 days to exchange or claim a credit note. We will accept items not worn, used or damaged.

We send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process. Please contact us at help@office.co.uk or on 08450 580 777.

There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item(s).

The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch your card will be debited for the items that have been shipped. If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas addresses and all BFPO addresses in the UK. Orders must be paid for by Visa (except Visa Electron), Mastercard, Maestro, Switch, American Express or PayPal. Local import duties may be payable on receipt. Customers will be responsible for re-claiming any VAT. Please note however that this site and its contents do not form an agreement between OFFICE and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.

OFFICE reserves the right to refuse any order.

Selected products are limited to one purchase (pair) per customer. This is stated clearly in the product description.

Any customers placing more than one order or placing an order for more than one unit of these restricted products will have their orders cancelled.


All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to OFFICE. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of OFFICE. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

To the extent permitted by law, OFFICE gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.

We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described. Whilst all reasonable effort has been taken to display items colours accurately, we cannot guarantee that your monitor's display will accurately reflect this.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.

We reserve the right to change at any time any of the details of the items on the site, including prices, colours and sizes.

Prices are as set out on the website and include VAT at the current rate but exclusive of delivery charges. We reserve the right to alter prices at any time.

If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.

Free delivery on Vans, Converse, Ted Baker, Ralph Lauren, Nike, Adidas, Jeffrey Campbell, Blowfish, Fred Perry, Hunter, Asics, Onisuka Tiger and Ugg Australia, and applies to full price products and UK mainland deliveries only. Office reserve the right to end it without any notice.

We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with OFFICE's site. Of course, this statement does not affect your statutory rights as a customer.

To the extent permitted by law, OFFICE will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

OFFICE's total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by OFFICE to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.

You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.

We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these terms and conditions. OFFICE will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time.

This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with OFFICE you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

You can redeem your Promotion codes by entering your it in the supplied field at checkout and then click the 'apply code' button. Where you use a valid promotion code, the following additional terms and conditions apply on the discounts:

  • Promotion codes will only be available within the conditions stated in the offer
  • Promotion codes are only valid until the date published
  • Promotion codes are only redeemable for purchases made on this website (office.co.uk)
  • Promotion codes are not refundable
  • Only one Promotion codes may be used per customer per transaction.
  • We reserve the right to end any Promotion codes at any time including prior to the advertised end date without notice.

Whilst stocks last, OFFICE reserves the right to revoke this offer at any time without notice.

All prices are correct at the time of going to press and OFFICE is not liable to honour any misprints that may have occurred.

All competitions and promotional activities are subject to changes at any time, please refer to their terms and conditions.

If you have any questions, please feel free to contact us by email at: help@office.co.uk. Alternatively, you may call our team on 08450 580 777, Monday to Friday: 9am-6pm & Saturday: 9.30am to 4.30pm.