GIFT CARD

No problem at all. When you enter checkout, you will be given the option to choose gift cards as a payment option alongside credit or debit cards. Simply enter the account number, and the PIN from the back of your card on screen. If you don't have enough funds on your gift card to pay for your item, you can top up you gift card with a credit or debit card.

Gift cards have a maximum balance of £500, so you cannot place an order above this with a gift card.

It is very important that you keep your gift card, as if you return your order, or part of your order, your refund will be issued to the gift card you paid with.

Office do not collect personal information and therefore cannot replace or reimburse the value of your Office Gift card if it is lost, stolen or damaged.

Gift cards cannot be used for purchases made over the phone.

Not at this time. Full payment must be made on a debit card or a gift card. You can however top up your gift card by debit/credit card during a transaction if you don’t have enough funds on your gift card.

Please note, if you do use a credit or debit card to top up your gift card during a transaction, any subsequent refund will be put back onto your gift card, and not your credit/or debit card.

You’ll be refund the same way you have paid. So if you have paid gift card, the refund will go back onto the gift card.

The amount that is due to be refunded will be refunded direct to your gift card. This can take up to 10 working days to process.

You’ll be refunded the same way you have paid. So if you have paid gift card, when you return to store the refund will go back onto the gift card.

We're really sorry to hear you are having issues. If you can call us on 08450 580 777 and we’ll be happy to help you with this matter.

If you have paid for your item on a gift card, the refund will go back to the gift card. This cannot be credited to your debit or credit card.