DELIVERY

We now offer Next Working Day Delivery so you can get your shoes faster than ever before!

Place your order before 3pm Monday to Thursday for Next Working Day Delivery.

Orders placed before 3pm on a Friday will be delivered on the following Monday. Orders placed between between 3.01pm Friday and 11.59pm Sunday will be delivered on the Tuesday.

FREE UK standard delivery on full priced products. Excluding selected shoe laces & shoe care.

OFFICE reserve the right to end this offer without any notice.

Where Delivery Cost Delivery Times (from order confirmation)  
Special Offer - UK mainland, NI, Germany FREE* 2-5 working days *FREE delivery on selected full price orders (limited time only)
UK & Northern Ireland £ 3.50 2-5 working days  
UK & Northern Ireland £ 5.00 Next Working Day

Order before 3PM Monday to Thursday for Next Working Day UK delivery.

Orders placed before 3PM Friday will be delivered the following Monday.

Available on selected items only. Availability for Next Day delivery will be shown during checkout.****

Republic of Ireland £ 5.00 5-7 working days  
France / Germany / Italy and Spain £ 5.00 5-7 working days  
Australia £12.00 7-10 working days  
Rest of European Union* £ 15.00 7-10 working days **Including Channel Islands, Austria, Belgium, Denmark, Finland, Greece, Lithuania , Luxembourg, Netherlands, Portugal, Sweden
Rest of the world*** £ 25.00 7-10 working days ***Including Mainland U.S.A, Norway, Romania, Slovakia, Slovenia, New Zealand, Poland, Switzerland, Turkey, Ukraine, Canada, Japan, South America, Minor Outlying Islands

You’ll be kept in the loop on the status of your order with confirmation and tracking emails.

* Including Channel Islands.

** Rest of the World deliveries includes Switzerland, Norway & Iceland due to the high customs charge. Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Office.

Due to various problems with overseas shipping, we do not send orders to the following destinations: Africa, Russia, Ukraine, Hong Kong and Malaysia. We reserve the right to add/remove from this list at any time.

****Selected UK & NI postcodes will not be eligible to receive Next Day delivery.

We deliver to as many countries as we can. Please click here for a full list of our delivery locations.

It's really simple, an order placed before 3pm will have the option to be sent out on Next Day Delivery. Once your order is placed and you've selected Next Day as a delivery option, your order will be security checked. All successful orders will be passed to our Dispatch Team who will pick and pack your item and get it all ready for collection by Parcelforce, our Next Day Courier. Next Day isn't available on some products and excludes ‘AB30,31,33-38,41-45,51-56,63, DD8-9, DD10, FK17-21, TD15 2, HS1-9, IV1-3, IV4-9, IV10-12, 15-20,30-32,36, IV13-14, IV21-28,IV40-56, KW16-17, PH30-44,49,50, ZE1-3, BFPO' postcodes. Jersey and Guernsey are also areas where Next Day Delivery isn't available.

We always recommend ordering in as much time as possible for Christmas Delivery. Below are the last cut off dates for Christmas Delivery:

  • UK Standard – December 20th at 3pm
  • UK Next Day – December 23rd at 3pm
  • Republic of Ireland – December 17th at 3pm
  • International – December 16th at 3pm

Please double check all of your order and delivery details are correct as we will not be able to make any changes to the orders once you have submitted payment information.

Next Day delivery is available on orders placed by 3pm Monday to Friday. Any orders placed after 3pm will be delivered the following working day (If you order Tuesday at 5.30pm, your item will be delivered on Thursday). Any orders placed on Friday, after 3pm, Saturday or Sunday will be delivered on Tuesday.

We've done everything possible to try and reduce the risk of this happening. If you have placed a multiple order and for whatever reason part of the order isn't available, we follow a simple process to keep you informed:

  • Any available item will be sent Next Day and you'll receive your dispatch email for this.
  • Should an item become unavailable for Next Day, we'll email you to advise of this and have any remaining item that's available sent by standard delivery. You'll be emailed as soon as this is shipped and we'll also refund your postage costs.
  • Should the item no longer be available to ship, we'll send you an email to advise what we have been able to send and what we haven't. You won't be charged for any item that we haven't shipped and we'll also refund your postage.

We've tried to make as much stock as possible available for Next Day delivery. The exceptions for this would be:

  • If you live in one of the ‘AB30,31,33-38,41-45,51-56,63, DD8-9, DD10, FK17-21, TD15 2, HS1-9, IV1-3, IV4-9, IV10-12, 15-20,30-32,36, IV13-14, IV21-28,IV40-56, KW16-17, PH30-44,49,50, ZE1-3, BFPO' excluded postcode areas. Jersey and Guernsey are also areas where Next Day Delivery isn't available.
  • If the item is only available for shipping from a store location.
  • If your delivery location is out with the UK.

Once you are in the checkout stage of our site, you’ll be able to see which delivery options are available to you. It’s at this point you’ll be able to see if your item is available for Next Day delivery.

At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses.

UK Next Day will be delivered by Parcelforce and UK Standard will be delivered by Yodel. Your items will be out for delivery between 7am and 6pm Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, the courier will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.

International: Your items are sent by DPD. On receipt of your products a signature will be required.

OFFICE cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.

When we dispatch your order, we will send a dispatch confirmation email to let you know your shoes are on their way. If you have not received this email after 7 working days after placing an order please give us a call on 08450 580 777.

Once your order is on its way, you will receive a dispatch email with a link to track your order (UK only). You can track your order by logging into your account here

You can choose to get your shoes delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.

All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.

Orders shipped to certain locations will have Duty and Customs charges added to them at the point of entry to the delivery country. This isn’t a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.

We deliver to as many countries as we can. Please click here for a full list of our delivery locations.