DELIVERY

WHERE DO YOU DELIVER TO AND WHAT ARE YOUR SHIPPING COSTS?
Delivery Options, Cost, Cut Off Time & Delivery Times
Next Working Day UK & NI
PARCELFORCE

Order up to 5pm*
Delivery between 8am-8pm, Mon-Fri £5.00
PRICE
£5.00

* DELIVERY

Monday to Thursday - Order up to 9pm for Next Working Day Delivery.

Friday - Order before 5pm for Next Working Day Delivery

Friday to Sunday - Order between 5.01pm Friday and 11.59pm Sunday for Tuesday delivery

Delivery times will be between 8am to 8pm Monday to Friday

Collection and deliveries will not occur during UK Bank and Public holidays

Our Next Day service is operated by Parcelforce. Email / SMS alerts will be sent should a valid email and mobile number be given at the point of checkout. Delivery cut off times can be found below:

Order Day Order Time Delivery Day
Monday Before 9pm Tuesday
Monday After 9pm Wednesday
Tuesday Before 9pm Wednesday
Tuesday After 9pm Thursday
Wednesday Before 9pm Thursday
Wednesday After 9pm Friday
Thursday Before 9pm Friday
Thursday After 9pm Monday
Friday Before 5pm Monday
Friday After 5pm Tuesday
Saturday Before 5pm Tuesday
Saturday After 5pm Tuesday
Sunday Before 5pm Tuesday
Sunday After 5.01pm Tuesday
Saturday & Sunday UK & NI
PARCELFORCE

Order up to 5pm*
Delivery between 8am-8pm, Sat & Sun £6.00, £7.00
PRICE
£6.00 & £7.00

DELIVERY

Parcelforce will delivery our Saturday and Sunday items and delivery email and SMS alerts will be sent. *You can order and select Saturday / Sunday delivery up to 1 week in advance. Should you place an order on Friday prior to 5pm, you'll be able to chose the next Saturday or Sunday for delivery. Should your order be placed between 5.01pm on a Friday and Sunday at 11.59pm, you'll be able to choose the Saturday and Sunday of the following week.

Collection and deliveries will not occur during UK Bank and Public holidays

You can view our weekend delivery chart below

Order Day Delivery Day Available
Monday - Friday before 5pm The coming Saturday or Sunday
Friday after 5pm A week on Saturday or Sunday
Saturday A week on Saturday or Sunday
Sunday A week on Saturday or Sunday
Standard Delivery UK & NI
YODEL

2-5 Working Days
**FREE DELIVERY ON FULL PRICE ITEMS**
Delivery between 8am-8pm, Mon-Fri £3.50
PRICE
£3.50 or FREE Delivery on full price items

DELIVERY

Our Standard service is operated by Yodel. Delivery times are between 8am and 8pm Monday to Friday. Orders will take up to 5 Working Days. During peak times we will do our very best to have your item with you within this timescale, however this could reach 7 Working Days. Email and SMS tracking alerts will be sent should a valid email and mobile number be given at the point of checkout

*Collection and deliveries will not occur during UK Bank and Public holidays

Click & Collect
Delivery to store

Available within 3 Working Days*
FREE
PRICE
FREE

DELIVERY

*DELIVERY 3 Working Days Order your item into any of our UK and Irish OFFICE / OFFSPRING stores. Click & Collect is Free and will be delivered to your chosen store within 3 Working Days.


EXCLUSIONS

Some exclusions will apply due to stock availability and stock locations. You will be notified by email when your item has arrived in your chosen store. You will have 14 days to collect your item. Full Click & Collect information can be found here

International Standard & International Express DPD
Delivery cost is dependant on country
Delivery between 2-10 Working Days*
PRICE

Dependant on the country


DELIVERY

International Standard Delivery within 2-10 working days. International Express Delivery within 2-5 working days.

DPD Classic will operate our Express delivery to international countries. Delivery is subject to stock availability and location. Full tracking information will be provided by the email address given at the checkout. As the customer, you will be responsible for custom and tax charges. Unfortunately for various reasons we are unable to ship certain brands or products to particular locations outside of the UK. For more details, please click here .


DPD will deliver our international standard items between the hours of 9am and 6pm Monday to Friday. Full tracking information will be provided to the email address given at the checkout out. As the customer, you will be responsible for custom and tax charges. Delivery locations, time and price can be found below

Country Delivery Type Cost
Afghanistan 7-10 working days £25.00
Albania 7-10 working days £25.00
American Samoa 7-10 working days £25.00
Andorra 7-10 working days £25.00
Anguilla 7-10 working days £25.00
Antigua & Barbuda 7-10 working days £25.00
Armenia 7-10 working days £25.00
Aruba 7-10 working days £25.00
Australia 6-9 working days £15.00
Austria Express 2 working days
Standard 3-5 working days
£15.00
£10.00
Azerbaijan 7-10 working days £25.00
Bahamas 7-10 working days £25.00
Barbados 7-10 working days £25.00
Belgium Express 2 working days
Standard 3-5 working days
£10.00
£5.00
Belize 7-10 working days £25.00
Bermuda 7-10 working days £25.00
Bhutan 7-10 working days £25.00
Bolivia 7-10 working days £25.00
Bosnia & Herzegovina 7-10 working days £25.00
Brazil 7-10 working days £25.00
Bulgaria 7-10 working days £25.00
Canada Express 2-5 working days
Standard 5-9 working days
£35.00
£25.00
Cambodia 7-10 working days £25.00
Cayman Islands 7-10 working days £25.00
Chile 7-10 working days £25.00
China Not currently available NA
Colombia 7-10 working days £25.00
Cook Islands 7-10 working days £25.00
Costa Rica 7-10 working days £25.00
Cuba 7-10 working days £25.00
Cyprus 7-10 working days £25.00
Czech Republic 7-10 working days £15.00
Denmark Express 2 working days
Standard 3-4 working days
£15.00
£8.00
Dominica 7-10 working days £25.00
Dominican Republic 7-10 working days £25.00
East Timor 7-10 working days £25.00
Ecuador 7-10 working days £25.00
El Salvador 7-10 working days £25.00
Eritrea 7-10 working days £25.00
Estonia 7-10 working days £25.00
Faroe Islands 7-10 working days £25.00
Fiji 7-10 working days £25.00
Finland 5-7 working days £15.00
France Express 2 working days
Standard 3-5 working days
£10.00
£3.50
French Guiana 7-10 working days £25.00
French Polynesia 7-10 working days £25.00
French Souther Territories 7-10 working days £25.00
Georgia 7-10 working days £25.00
Germany Express 2 working days
Standard 3-5 working days
£10.00
£3.50
Gibraltar 7-10 working days £25.00
Greece 5-7 working days £25.00
Greenland 7-10 working days £25.00
Grenada 7-10 working days £25.00
Guadeloupe 7-10 working days £25.00
Guam 7-10 working days £25.00
Guatemala 7-10 working days £25.00
Guernsey 5-7 working days £15.00
Guyana 7-10 working days £25.00
Haiti 7-10 working days £25.00
Honduras 7-10 working days £25.00
Hong Kong 2-3 working days £35.00
Hungary 7-10 working days £25.00
Iceland 7-10 working days £25.00
India 4-7 Working Days £25.00
Iran 7-10 working days £25.00
Iraq 7-10 working days £25.00
Israel 7-10 working days £25.00
Italy Express 2-3 working days
Standard 4-6 Days
£15.00
£5.00
Jamaica 7-10 working days £25.00
Jersey 5-7 working days £15.00
Japan 4-6 working days £25.00
Jordan 7-10 working days £25.00
Kazakhstan 7-10 working days £25.00
Korea South 7-10 working days £25.00
Kuwait 7-10 working days £25.00
Kyrgyzstan 7-10 working days £25.00
Latvia 7-10 working days £25.00
Lebanon 7-10 working days £25.00
Liechtenstein 7-10 working days £25.00
Lithuania 7-10 working days £15.00
Luxembourg 3-5 working days £15.00
Macedonia 7-10 working days £25.00
Maldives 7-10 working days £25.00
Malta 7-10 working days £25.00
Marshall Islands 7-10 working days £25.00
Mayotte 7-10 working days £25.00
Micronesia, Federated State Of 7-10 working days £25.00
Montserrat 7-10 working days £25.00
Nepal 7-10 working days £25.00
Netherlands Express 2 Days
Standard 3-5 Days
£10.00
£5.00
New Caledonia 7-10 working days £25.00
New Zealand 7-8 working days £25.00
Nicaragua 7-10 working days £25.00
Norway 4-6 working days £25.00
Oman 7-10 working days £25.00
Palau 7-10 working days £25.00
Panama 7-10 working days £25.00
Papua New Guinea 7-10 working days £25.00
Paraguay 7-10 working days £25.00
Peru 7-10 working days £25.00
Philippines 7-10 working days £25.00
Poland 7-10 working days £25.00
Portugal Express 2-5 working days
Standard 4-6 working days
£15.00
£5.00
Puerto Rico 7-10 working days £25.00
Qatar Standard 4-6 working days £25.00
Republic of Ireland 3-5 working days £3.50
Romania 7-10 working days £25.00
San Marino 7-10 working days £25.00
Saudi Arabia 4-6 working days £25.00
Singapore 7-10 working days £25.00
Slovakia 7-10 working days £25.00
Slovenia 7-10 working days £25.00
Solomon Islands 7-10 working days £25.00
Spain Express 2-4 working days
Standard 4-6 working days
£12.00
£5.00
Sri Lanka 7-10 working days £25.00
Suriname 7-10 working days £25.00
Sweden Express 2-4 working days
Standard 4-6 working days
£15.00
£5.00
Switzerland 7-10 working days £25.00
Thailand 7-10 working days £25.00
Trinidad and Tobago 7-10 working days £25.00
Turkey 7-10 working days £25.00
Turkmenistan 7-10 working days £25.00
Turks and Caicos Islands 7-10 working days £25.00
United Arab Emirates 4-6 working days £25.00
United States of America Express 2-5 working days
Standard 5-9 working days
£35.00
£15.00
Uruguay 7-10 working days £25.00
Uzbekistan 7-10 working days £25.00
Vanuatu 7-10 working days £25.00
Vatican City State 7-10 working days £25.00
Venezuela 7-10 working days £25.00
Vietnam 7-10 working days £25.00
Virgin Islands (British) 7-10 working days £25.00
Returns

Not happy with a purchase? No problem. You can return to our warehouse, via Collect+ or to one of our UK stores within 28 days of purchase. Footwear should be unworn and in its original packaging. Your refund will then be processed back to your original method of payment.


To check our last order dates for delivery in time for Christmas, please click here

You'll be kept in the loop on the status of your order with confirmation and tracking emails.

* Including Channel Islands.

** Rest of the World deliveries includes Switzerland, Norway & Iceland due to the high customs charge. Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Office.

Unfortunately for various reasons we are unable to ship certain brands or products to particular locations outside of the UK. For more details, please click here.

Due to various problems with overseas shipping, we do not send orders to the following destinations: Africa, Russia, Ukraine, Argentina, Mexico and Malaysia. We reserve the right to add/remove from this list at any time.

****Selected UK & NI postcodes will not be eligible to receive Next Day delivery.

You can also place your order online and collect from an OFFICE store using our FREE Click & Collect service. Please click here for more details.

WHAT ARE THE LAST ORDER DATES FOR CHRISTMAS?

To check our last order dates for delivery in time for Christmas, both in the UK and worldwide, please click here

CAN I TRACK MY ORDER?

Once your order is on its way, you will receive a dispatch email with a link to track your order (UK only). You can track your order by logging into your account here

FREE DELIVERY OFFER

We offer FREE UK delivery on full priced products. Excluding selected shoe laces & shoe care.

OFFICE reserve the right to end this offer without any notice.

ARE THERE ANY EXCLUSIONS TO NEXT DAY DELIVERY?

Next Day isn't available on some products and excludes AB30-AB63, DD8-DD10, FK17-FK21, IV4-IV9, TD15-TD20, PH10-PH14, JE1-JE5, GY1-GY10 and BFPO' postcodes.

WHAT IF I PLACE AN ORDER FOR MORE THAN ONE ITEM BUT ONE ISN'T AVAILABLE FOR NEXT DAY DELIVERY?

We've done everything possible to try and reduce the risk of this happening. If you have placed a multiple order and for whatever reason part of the order isn't available, we follow a simple process to keep you informed:

  • Any available item will be sent Next Day and you'll receive your dispatch email for this.
  • Should an item become unavailable for Next Day, we'll email you to advise of this and have any remaining item that's available sent by standard delivery. You'll be emailed as soon as this is shipped and we'll also refund your postage costs.
  • Should the item no longer be available to ship, we'll send you an email to advise what we have been able to send and what we haven't. You won't be charged for any item that we haven't shipped and we'll also refund your postage.
WHY IS THERE AN ITEM ONLINE BUT I CAN'T SELECT NEXT DAY DELIVERY FOR IT?

We've tried to make as much stock as possible available for Next Day delivery. The exceptions for this would be:

  • We are unable to offer Next Day to any of the following postcodes - AB63, DD8-DD10, FK17-FK21, IV4-IV9, TD15-TD20, PH10-PH14, JE1-JE5, GY1-GY10, BFPO.
  • If the item is only available for shipping from a store location.
  • If your delivery location is out with the UK.
HOW WILL I KNOW IF AN ITEM IS AVAILABLE FOR NEXT DAY DELIVERY?

Once you are in the checkout stage of our site, you'll be able to see which delivery options are available to you. It's at this point you'll be able to see if your item is available for Next Day delivery.

DO YOU DELIVER TO BPFO OR PO BOX ADDRESSES?

At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses.

HOW WILL MY ORDER BE DELIVERED?

UK Next Day will be delivered by Parcelforce and UK Standard will be delivered by Yodel. Your items will be out for delivery between 7am and 6pm Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, the courier will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.

International: Your items are sent by DPD. On receipt of your products a signature will be required.

OFFICE cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.

HAS MY ORDER BEEN DISPATCHED YET?

When we dispatch your order, we will send a dispatch confirmation email to let you know your shoes are on their way. If you have not received this email after 2 working days of placing an order please give us a call on 0330 100 1906.

CAN I SHIP TO AN ALTERNATIVE ADDRESS?

You can choose to get your shoes delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.

DO I NEED TO SIGN FOR MY ORDER?

All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.

WILL I NEED TO PAY DUTY ON MY DELIVERY?

Orders shipped to certain locations will have Duty and Customs charges added to them at the point of entry to the delivery country. This isn't a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.