You can choose to use our guest checkout to place an order or you can create an account during purchase. By creating an account you can check out faster, track your orders and update your profile information for future orders.
Oh, don’t you hate when that happens. Just go to My Account, click on the 'Forgot your password' link and enter the email address you registered with. You will receive an email shortly reminding you of your password
If you are having problems logging in to your account, make sure that you have typed the correct email address and password. If you are still can't log in give us a call on 0330 100 1906.
All sizes are UK sizes, unless stated otherwise. All sizes and measurements are approximate; we do make every effort to ensure they are as accurate as possible
From time to time our stores may run special local promotions. These may not be available on our website or we may offer special discounts online that are not available in stores. Some website promotions may not be available to customers in particular locations.
Your confirmation email will be sent to you within 24 hours of placing your order. It’s usually faster than this but we always say 24 hours to avoid disappointment. Please ensure you check your junk folder just in case the email has been filtered to there. Please also make sure the correct email address has been provided.
We will send you a dispatch confirmation email to let you know your shoes have been shipped then your card will be debited for these items. Debits make take up to 10 working days to show on your account after receiving this email.
We’re really happy to say that we do. We’ve teamed up with Defence Discount Service to offer all of their members 10% off full price items online and in our High Street stores. This offer is only valid on full price items.
Online – Your one time code will be issued through Defence Discount Service and will be valid to use online straight away on full price items.
In store – You just have to show the store your Defence Discount Services member card and our staff will be happy to process your 10% discount on full price goods.
We sure do. We’ve proud to be able to offer all members of Blue Light Card 10% discount off full price items online and in any of our High Street stores.
Online – Your one time code will be issued through Blue Light Card and will be valid to use online straight away on full price items.
In store – You just have to show the store your Blue Light Card membership and our staff will be happy to process your 10% discount on full price goods.
You can redeem your promotion code by entering your code in the promo code field in your basket and then click the ‘apply’ button. You can only use one promotion code per order.
Once you have received your confirmation email, we can’t change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.
There is a very limited space of time where an order can be cancelled. You can call us on 0330 100 1906 and we'll try our best to help.
All goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, occasionally the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we process the order, we will let you know as soon as possible and you will not be charged.
You will be able to track your item 8 hours after it has been shipped. If you have placed your order through your OFFICE account, you will be able to log in and track your item. We will have also sent you an email advising your item has been shipped. This email will provide your tracking information. If you haven’t received this email, please contact us on 0330 100 1906.
If you have ordered more than one item, they may be dispatched from separate locations, meaning they may come out for delivery at separate times. If it’s still within your 7 working days, it’s very likely the remaining part of your order is on its way. Should you not have it within the 7 days, please contact us on 0330 100 1906.
We’re really sorry to hear this. All items should be checked prior to dispatch. The packaging should also keep them safe in transit, please accept our apologies that this hasn’t been then case. You can contact us on 0330 100 1906 and we’ll be happy to help further with this. .
We’re really sorry to hear this. All items should be checked prior to dispatch to ensure you are being sent the correct item, please accept our apologies that this hasn’t been then case. You can contact us on 0330 100 1906 and we’ll be happy to help further with this. .