Orders

DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?

You can choose to use our guest checkout to place an order or you can create an account during purchase. By creating an account you can check out faster, track your orders and update your profile information for future orders.

I HAVE FORGOTTEN MY PASSWORD

Oh, don’t you hate when that happens. Just go to My Account, click on the 'Forgot your password' link and enter the email address you registered with. You will receive an email shortly reminding you of your password

I CAN'T LOG INTO MY ACCOUNT

If you are having problems logging in to your account, make sure that you have typed the correct email address and password. If you are still can't log in give us a call on 0330 100 1906.

DO YOU OFFER STUDENT DISCOUNT?

We sure do. All the information you need about Student Discount can be found here.

WHAT SIZES ARE SHOWN ON YOUR SITE?

All sizes are UK sizes, unless stated otherwise. All sizes and measurements are approximate; we do make every effort to ensure they are as accurate as possible

WHY IS THERE A PRICE DIFFERENCE FOR ONLINE AND IN STORE?

From time to time our stores may run special local promotions. These may not be available on our website or we may offer special discounts online that are not available in stores. Some website promotions may not be available to customers in particular locations.

WHEN WILL I RECEIVE MY CONFIRMATION EMAIL?

Your confirmation email will be sent to you within 24 hours of placing your order. It’s usually faster than this but we always say 24 hours to avoid disappointment. Please ensure you check your junk folder just in case the email has been filtered to there. Please also make sure the correct email address has been provided.

WHEN WILL I BE CHARGED FOR MY ONLINE ORDER?

We will send you a dispatch email confirming your shoes have been shipped. Your card will then be debited for these items. Debits make take up to 10 working days to show on your account after receiving this email. If paying by Credit or Debit card, your bank may place a pending hold on these funds.
Should you have paid by PayPal, the funds will be debited from your PayPal account instantly. PayPal may have gave you the option to 'Pay after Delivery', this isn't something OFFICE control and any concerns over this should be directed to PayPal.

DO YOU OFFER A DISCOUNT TO MEMBERS OF DEFENCE DISCOUNT SERVICES?

We're really happy to say that we do. We've teamed up with Defence Discount Service to offer all of their members 10% off full price items online and in our High Street stores. This offer is only valid on full price items.

Online – Your one time code will be issued through Defence Discount Service and will be valid to use online straight away on full price items.
In store – You just have to show the store your Defence Discount Services member card and our staff will be happy to process your 10% discount on full price goods.

DO YOU OFFER A DISCOUNT TO MEMBERS OF BLUE LIGHT CARD?

We sure do. We've proud to be able to offer all members of Blue Light Card 10% discount off full price items online and in any of our High Street stores.

Online – Your one time code will be issued through Blue Light Card and will be valid to use online straight away on full price items.
In store – You just have to show the store your Blue Light Card membership and our staff will be happy to process your 10% discount on full price goods.

HOW DO I REDEEM A PROMOTION CODE?

You can redeem your promotion code by entering your code in the promo code field in your basket and then click the ‘apply’ button. You can only use one promotion code per order.

CAN I CHANGE THE DETAILS OF MY ORDER?

Once you have received your confirmation email, we can’t change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.

CAN I CANCEL AN ORDER?

There is a very limited space of time where an order can be cancelled. You can call us on 0330 100 1906 and we'll try our best to help.

YOU HAVE CANCELLED MY ORDER. WHY IS THIS?

All goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, occasionally the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we process the order, we will let you know as soon as possible and you will not be charged.

WHERE IS MY ORDER?

You will be able to track your item 8 hours after it has been shipped. If you have placed your order through your OFFICE account, you will be able to log in and track your item. We will have also sent you an email advising your item has been shipped. This email will provide your tracking information. If you haven’t received this email, please contact us on 0330 100 1906.

PART OF MY ORDER IS MISSING

If you have ordered more than one item, they may be dispatched from separate locations, meaning they may come out for delivery at separate times. If it’s still within your 7 working days, it’s very likely the remaining part of your order is on its way. Should you not have it within the 7 days, please contact us on 0330 100 1906.

MY ORDER ARRIVED DAMAGED

We’re really sorry to hear this. All items should be checked prior to dispatch. The packaging should also keep them safe in transit, please accept our apologies that this hasn’t been then case. You can contact us on 0330 100 1906 and we’ll be happy to help further with this. .

I’VE BEEN SENT AN INCORRECT / ODD ITEM

We’re really sorry to hear this. All items should be checked prior to dispatch to ensure you are being sent the correct item, please accept our apologies that this hasn’t been then case. You can contact us on 0330 100 1906 and we’ll be happy to help further with this. .