TERMS AND CONDITIONS

By using the OFFICE website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

Next Working Day Delivery is valid on selected full price items. Some exclusions do apply, such as shoe care. Please note that not all items are available for Next Working Day Delivery and some delivery areas are exempt from this promotion. Full information on these address locations can be found here.

This promotion has now ended. 11:00:00 13/06/16

 

This offer has now ended 12:00:00 01/06/2016

Free Next Working Day UK Delivery offer is valid on selected full price UK orders when using promotional code on checkout at office.co.uk and m.office.co.uk for a limited time only. Some exclusions do apply, such as shoe care. This offer cannot be redeemed in conjunction with any other discount code, on reduced price merchandise or to purchase gift cards. Single use per person. OFFICE reserves the right to end or amend this offer at any time without notice. Please note that not all items are available for Next Working Day Delivery and some delivery areas are exempt from this promotion. Full information on these address locations can be found here.

10% Off offer is valid on selected full price UK orders when using promotional code at checkout on office.co.uk and m.office.co.uk for a limited time only. Offer cannot be redeemed in conjunction with any other discount code, on reduced price merchandise or to purchase gift cards. Single use per person. OFFICE reserves the right to end or amend this offer at any time without notice.

Some exclusions apply. All UGG Australia, Adidas Ultra Boost and Adidas NMD products are excluded from this offer along with the products listed below.

 

Brand Product Code Name Colour
ADIDAS 2114612210 SUPERSTAR 1 WHITE BLACK FOUNDATION
ADIDAS 1872212210 SUPERSTAR GS WHITE BLACK FOUNDATION

 

OFFICE is the trading name of OFFICE Limited, registered in England & Wales.

Our registered office is
Office Holdings LTD
Classic House,
Martha's Buildings,
180 Old Street,
London EC1V 9BP

Our company registration number is 1764341
Our VAT registration number is 340010335

Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to OFFICE. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. Standard delivery costs will be refunded if OFFICE are informed of your intent to return within 14 days of delivery, and then sent back to OFFICE within the next 14 days from that point.

In the event that you have a complaint regarding a product or service purchased from OFFICE please contact us at help@office.co.uk

In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them.

The Retail Ombudsman
33 floor Euston Towers
286 Euston Road
London
NW1 3DP

Email: enquiries@theretailombudsman.org.uk – Web: www.theretailombudsman.org.uk
Tel: 0203 137 8268

Alternatively, if your complaint is regarding goods or services purchased from OFFICE and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr

Please note that following submission of your complaint on the EU platform you will be directed to The Retail Ombudsman. You may therefore refer your complaint directly to them.

 

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.

You may choose to return any items purchased online to the address below or to any OFFICE store (excluding concessions). Don't forget to send or bring your invoices along.

OFFICE RETURNS
Loading Bay 1-8
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BA

Please note: Returns of items bought on Amazon or eBay can only be processed by our mail order department and cannot be accepted in store.

You can return any item for an exchange or refund within 28 days if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied by the invoice. We will assume your order is cancelled and we will refund the full amount to you or give you an exchange as required. If you would rather have replacement goods, OFFICE can arrange for delivery to you; this constitutes a separate contract between you and OFFICE.

We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse or shops. This will ensure that you will receive a full refund even if your goods are mislaid in the post.

Please don't forget to complete your returns form and details of the refund or exchange you require. Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the card originally used for payment. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future. We endeavour to process postal return refunds/exchanges as soon as possible, but please allow 10 working days to be credited in your account.

We'll refund the delivery charge on unwanted goods where you notify us, other than by telephone, within 14 days of receipt of your intention to cancel. If notification is received later than 14 days after receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. On returned goods we will refund the amount paid.

Alternatively, if you wish to return or exchange your shoes you can take them, with your invoice, into any OFFICE store (excluding concessions), where we will be happy to accept the goods. Please be aware that your refund will not be processed in store as your information will be forwarded to the relevant department. This process may take up to 8-10 working days.

OFFICE Girl and OFFICE Junior are areas of our website which contain products up to a UK 5.5 and which are designed as suitable for children and young adults. These sections of the website can be accessed in several ways; either directly through the 'KIDS' link at the top of every page, or through the office girl or office junior links on the left hand side of the page if you enter the 'HERS' category. If you are shopping the 'HERS' section of the website, when you select a product and size which we consider suitable for children or young adults, you will see the logos update on the page to indicate that the size selected is an office girl or office junior product.

We send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process. Please contact us at help@office.co.uk or on 0330 100 1906.

There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item (s).

The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch your card will be debited for the items that have been shipped. If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas addresses but regret to advise we can not deliver to BFPO or PO Box addresses. Orders must be paid for by Visa (except Visa Electron), Mastercard, Maestro, Switch, American Express or PayPal. Local import duties may be payable on receipt. Customers will be responsible for re-claiming any VAT. Please note however that this site and its contents do not form an agreement between OFFICE and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.

Should you be paying by Credit or Debit card, your bank may place a pending hold on these funds. this is outwith the control of OFFICE. This payment will be released when payment for your order is requested by OFFICE, this is at the point your item is dispatched.

OFFICE reserves the right to refuse any order.

Selected products are limited to one purchase (pair) per customer. This is stated clearly in the product description.

Any customers placing more than one order or placing an order for more than one unit of these restricted products will have their orders cancelled.

Should we suspect customers are buying items in bulk, and not for personal use, these orders may be cancelled. OFFICE have right to cancel any items they feel are being purchased for re-sell or wholesale.


All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to OFFICE. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of OFFICE. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

To the extent permitted by law, OFFICE gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.

We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described. Whilst all reasonable effort has been taken to display items colours accurately, we cannot guarantee that your monitor's display will accurately reflect this.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.

We reserve the right to change at any time any of the details of the items on the site, including prices, colours and sizes.

Prices are as set out on the website and include VAT at the current rate where appropriate but exclusive of delivery charges. We reserve the right to alter prices at any time.

If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.

Free delivery on Vans, Converse, Ted Baker, Ralph Lauren, Nike, Adidas, Jeffrey Campbell, Blowfish, Fred Perry, Hunter, Asics, Onisuka Tiger and Ugg Australia, and applies to full price products and UK mainland deliveries only. Office reserve the right to end it without any notice.

We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with OFFICE's site. Of course, this statement does not affect your statutory rights as a customer.

To the extent permitted by law, OFFICE will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

OFFICE's total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by OFFICE to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.

You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.

We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these terms and conditions. OFFICE will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time.

This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with OFFICE you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

You can redeem your Promotion codes by entering your it in the supplied field at checkout and then click the 'apply code' button. Where you use a valid promotion code, the following additional terms and conditions apply on the discounts:

  • Promotion codes will only be available within the conditions stated in the offer
  • Promotion codes are only valid until the date published
  • Promotion codes are only redeemable for purchases made on this website (office.co.uk)
  • Promotion codes are not refundable
  • Only one Promotion codes may be used per customer per transaction.
  • We reserve the right to end any Promotion codes at any time including prior to the advertised end date without notice.

All prices are correct at the time of going to press and OFFICE is not liable to honour any misprints that may have occurred.

All competitions and promotional activities are subject to changes at any time, please refer to their terms and conditions.

If you have any questions, please feel free to contact us by email at: help@office.co.uk. Alternatively, you may call our team on 0330 100 1906, Monday to Friday: 9.30am-6pm & Saturday: 9.30am to 4.30pm.

 
  • OFFICE Live Help is provided by LogMeIn and is operated by our Customer Service Department.
     
  • While you are using OFFICE Live Help, you are in a live text conversation with a member of the OFFICE Customer Service Team. All text conversations are recorded and stored for training and monitoring purpose. This information is only shared with LogMeIn as the provider of our Live Help platform. We do not sell or share any OFFICE Live Help chat information with 3rd parties. All pre-chat information is also stored, this is the name and email address you choose to give when initially using OFFICE Live Help. Your IP address and choice of web browser will also be obtained at the point you select to use OFFICE Live Help.
     
  • At no point during your OFFICE Live Help conversation will you be asked to provide Credit or Debit card details or any password sensitive information.
     
  • At the end of each OFFICE Live Help engagement, you can select to have a transcript of the conversation sent onto yourself. This is for your records and is an exact copy of the information OFFICE will hold on record for the transcript.
     
  • Any abuse of the Live Help environment will result in the chat being ended and potentially blocked use of the Live Help function.