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Do I need to have an account to place an order?
Yes. At the moment in order to place an order, you will need to have an account with us. Once you have placed your order, you will then be able to check on your order status, manage your address book and update your email preferences.
I have forgotten my password
Just go to My Office and you click on the ‘Forgot your password’ link and you will receive an email shortly reminding you of your password.
I can’t log into My Office
If you are having problems logging in to your account, make sure that you have typed the correct email address and password. If you are still can’t log in give us a call on 08450 580 777.
How can I pay?
We currently accept the following credit and debit cards:
All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Office will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.office.co.uk website you consent to such checks being made. We may need to contact you by telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
How will I know you received my order?
You will receive an order confirmation email within 24 hours of your order being placed. If you have not received this email, check your junk mail folder. If you still can’t find your confirmation email please give us a call on 08450 580 777. Please note that your order is not finalised until your credit/debit card has been debited and goods are despatched.
When will payment be deducted? You will receive a dispatch confirmation email from us to confirm the items shipped and value of the goods in the parcel. At the point of dispatch your card will be debited for the items that have been shipped.
How do I redeem a discount or special offer?
You can redeem your promotion code by entering your code in the supplied field at checkout and then click the ‘apply code’ button. We do not allow for more than one promotion to be applied to any one order.
Can I change an existing order?
Once you have received your confirmation email, we can’t change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.
Can I cancel an order once it has been placed?
Your order can be cancelled up until the point that it has been dispatched in our warehouse. Please contact us at help@office.co.uk or on 08450 580 777 If your order has already been dispatched, you can return it within 28 days of purchase.
DELIVERY
How much is delivery?
UK mainland* = £3.50
Northern Ireland = £7.50
Southern Ireland = £9
Western Europe** = £15
Rest of the World*** = £25
* Including the Hebrides, Shetland and Orkney
** Including Channel Islands
*** Rest of the World deliveries includes Switzerland, Norway, Croatia, Serbia & Iceland due to the high customs charge.
Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Office.
How long will delivery take?
Please note: on receipt of the goods a signature will be required. The timeframes below are given as reference and deliveries might take a little longer during sale and other busy periods. If your order has not arrived in the time specified, please call our team on 08450 580 777
UK standard delivery 2-5 working days
NI delivery 2-5 working days
Eire delivery 2-6 working days
EU delivery 2-6 working days
ROW delivery 6-10 working days
Standard Delivery: Deliveries usually take 2 – 5 working days, but may take up to 7 working days
Delivery to Northern Island: Deliveries usually take 2 – 5 working days, but may take up to 7 working days and will be delivered by a local courier.
Delivery to Eire: Deliveries usually take 2 – 6 working days, but may take up to 8 working days and will be delivered by a local courier.
Delivery to EU countries: Deliveries usually take 2 - 6 working days, but may take up to 8 working days and will be delivered by a local courier.
Delivery to Rest of World: Deliveries usually take 6 - 10 working days, but may take up to 12 working days and will be delivered by a local courier.
Has my order been dispatched yet?
When we dispatch your order, we will send a ‘dispatch confirmation email’ to the email address which your account is registered to.
If you have not received this email after 5 working days of your order being placed, please give us a call on 08450 580 777
An item is missing from my order
Sometimes we don’t ship everything at the same time. Please check your dispatch email and delivery note to see the items included in your delivery
If the delivery note says there should be an item in your parcel but isn’t please contact our sales team on 08450 580 777. If an item is missing we will then begin our missing parcel investigation which can take up to 5 working days to complete. We will then refund/exchange goods when appropriate.
Can I track my order?
Once your order has been dispatched, you will receive a dispatch email which contains a link to track your order (UK only).
All customers that have provided us with a mobile number at the checkout will receive a text message with delivery updates. On the date of your delivery a text will also be sent to give you an estimate of delivery times.
How are items delivered?
UK: Your items are sent by Home Delivery Network between the hours of 0700-2100 Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, HDNL will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.
International: Your items are sent by DPD. On receipt of your products a signature will be required.
Can I ship to an alternative address?
Office can dispatch items to addresses other than the billing address of the cardholder. If you wish to take advantage of this service please add the appropriate details during the checkout process.
Once the order has been dispatched we are unable to change the address.
Do I need to sign for my order?
All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.
Where does Office NOT ship to?
Due to various problems with overseas shipping, we do not send orders to the following destinations: Africa, Russia, and Malaysia. We reserve the right to add/remove from this list at any time
There’s something wrong with my order
If your order is not as you hoped it would be, please call us on 08450 580 777 where one of our advisors will be happy to assist you.
How long do I have to return my shoes?
You can return any item for an exchange or refund within 28 of purchase if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied with the invoice.
How do I return an item?
If for any reason you wish to return your unworn/unused footwear, please send, along with your invoice, to:
OFFICE MAIL ORDER DEPARTMENT
Loading Bay 1-8
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BA
Please note items must be returned in their original condition and will be inspected upon return. We advise to send your shoes back via a guaranteed delivery service, such as Royal Mail Special Delivery, or get proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse.
Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the card originally used for payment.
We'll refund the delivery charge on unwanted goods where you notify us, other than by telephone, within 7 days of receipt of your intention to cancel. If notification is received later than 7 days after receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect.
Alternatively, if you wish to return or exchange your shoes you can take them, with your invoice, into any Office store, where we will be happy to accept the goods.
**Returns cannot be accepted at our concession stores.**
How long does it take for a return to be actioned?
Returns can take up to 10 working days to be credited in your account. Once we have processed your returns/exchanges, we will send you a refund confirmation email advising the action that we have taken.
If we are unable to provide you with an exchange, we will automatically refund you and send you an email to notify you of this. If you have not received this email after 10 working days, please call our team on 08450 580 777.
PRODUCT
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.
GENERAL
Magazine Misprints: All prices are correct at the time of going to press and Office is not liable to honour any misprints that may have occurred.
Data Protection: We do not share any data collected via our website with any 3rd party partners
Refusing orders: Office reserves the right to refuse any order.
Head Office:
OFFICE
9-10 Great Sutton Street
London
EC1V 0BX
Company registration number - 1764341
VAT registration number - 340010335
